Q. Would I still be able to order my child’s photographs after the deadline date has passed?
A. Yes, we can still process all late orders and deliver them to your door. All you need to do is contact us and we will make arrangements for your order.
Q. I have lost my order form, how can I order my child’s photographs?
A. You can contact us @ 845-592-0545 or email us at:
Q. My partner and I are now separated. How can I order my own copy of my child’s photograph?
A. Simply submit 2 separate order forms with any special instructions and we will take care of the rest for you.
Q. Can I request a Sibling portrait?
A. Yes we can take a sibling portrait, but generally request that each child also be photographed individually with a Pkg. purchase. This varies from school to school.
Q. How long will it take to receive my photographs?
A. It usually takes approx 3 weeks from receipt of order but we strive to process all orders as soon as possible.
Q. My photographs have arrived and they are damaged/missing, how can I solve this problem?
A. We can replace your photographs as soon as you let us know about the problem by contacting us @ 845-592-0545 or email us at:
Q. My photographs have arrived and I am so pleased with them I would like to order extra photographs, is this possible?
A. Yes, if you contact us
@ 845-592-0545 or email us at:
we will be only too happy to help.
Q. What if I would like a refund on my package purchase. Is this possible?
A. Yes, we offer a 100% satasfaction guarantee. Simply return your compete photo package. Please contact us @ 845-592-0545 for more details.
FAQ's for parents
Q. Is there a fee for administration disks CD?
A. No we provide the CD as a complimentary.
Q. How easy is it for our school to import our pupils’ images onto our database?
A. It is extremely straightforward. We guide you through the process with step-by-step instructions.
Q. Is there a charge for staff portraits to be taken?
A. No, we are happy to take all of your staff portraits on the same day as your pupils’ portraits.
Q. Are we expected to count any money?
A. No. We have a couple of methods of collection to make your involvement as minimal as possible.
Q. Do you cover my area?
A. If you are in the Hudson Valley, then YES…. We also cover many schools just outside of the Hudson Valley. Please contact us @ 845-592-0545 or email us at: to inquire.
Q. Do you offer a more modern, contemporary style?
A. Yes! We have an exciting range of contemporary photography. We produce traditional school photographs as well as Virtual Background Technology (Also known as Green Screen), enabling you to choose from hundreds, if not thousands of different looks and backgrounds.
FAQ's for schools